A report by the IBM Center for the Business of Government found that more than one-third of the traffic on U.S. government websites comes from mobile devices, and 40% of smartphone owners use those devices to look up government services or information.

Although in the beginning stages, mobile websites within government agencies should be high priority for development. Among many reasons, smartphones can be used to serve society’s different socioeconomic segments, including minority and low-income citizens that depend solely on their mobile devices as their only means of Internet access, increasing their use of smartphones for e-benefits, healthcare, social security and all other services.

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**Responsive = website content responds/adjusts across a wide range of devices including desktop computer monitors, tablets and mobile phones providing optimal viewing and interaction of web pages.